Service Desk

• Registration of the Customer references and providing information about planned terms of elimination of incident in a mode of 24×7 on all territory of the Russian Federation and the CIS countries on telecommunication channels, e-mail, in a mode of remote access;
• Carrying out the technical consultation of the Customer by the phone, providing instructions, managements and regulations of work with the equipment and Software to users;
• Escalation of requirements on supply lines:
  • 1 line — technicians-consultants, registration, incidents management;
  • 2 line — mobile engineers, station repair, spare-parts logistics, software administrators;
  • 3 line — special experts;
  • 4 line — equipment manufacturers and developers.

Contacts:
+7 (495) 961-32-06,
+7 (495) 786-81-37,
+7(800) 200-32-06,
+7(910) 492-76-01